Frequently Asked Questions

Everything you need to know about playing at 31jili — from signing up and making deposits to withdrawing your winnings and staying safe. Can't find your answer? Our support team is available 24/7.

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Account & Registration

Creating a 31jili account is quick and straightforward. Head over to the 31jili Login page and click the Register button. You'll need to provide a valid mobile number, set a secure password, and fill in your basic personal details. Once your mobile number is verified via OTP, your account is active and ready to use.

Before you can make your first deposit or withdrawal, you'll need to complete KYC (Know Your Customer) verification by submitting a valid Philippine government-issued ID — such as a PhilSys National ID, passport, driver's license, UMID, SSS ID, or voter's ID. This is a PAGCOR requirement and helps protect your account.

Important: You must be 21 years of age or older to register and play at 31jili. This is a legal requirement under Philippine gambling regulations.

The minimum age to register and play at 31jili is 21 years old. This is mandated by PAGCOR (Philippine Amusement and Gaming Corporation) regulations for all online casino platforms operating in the Philippines. Age verification is required during the KYC process — accounts that cannot verify the player's age will be suspended immediately. If you are under 21, please do not attempt to register.

On the 31jili Login page, click "Forgot Password?" and enter your registered mobile number or email address. You'll receive a one-time password (OTP) via SMS or email. Enter the OTP, then set a new strong password. If you're still having trouble, contact our 24/7 support team via live chat for immediate assistance.

No. Each player is allowed only one (1) 31jili account. Creating multiple accounts — whether using different mobile numbers, email addresses, or payment methods — is a violation of our Terms & Conditions and may result in permanent account suspension and forfeiture of all balances. If you believe a duplicate account was created in error, contact support immediately to resolve it.

Some basic details like your display name and contact preferences can be updated directly in your account settings after logging in. However, changes to core identity information — such as your full legal name or date of birth — require you to contact our support team and submit supporting documentation. This is to maintain the integrity of your KYC verification and protect your account from unauthorized changes.

Deposits & Payments

31jili supports the following deposit methods for Filipino players:
  • E-wallets: GCash, PayMaya / Maya
  • Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit Card (Visa/Mastercard debit linked to a Philippine bank account)
Please note: Credit card deposits are not accepted for gambling transactions in the Philippines, in compliance with BSP and PAGCOR guidelines. Cryptocurrency deposits are also not supported.

The minimum deposit at 31jili is ₱100 for most payment methods including GCash and Maya. Bank transfer minimums may vary depending on your bank's own transfer limits. There is no maximum deposit limit set by 31jili, though your bank or e-wallet provider may impose their own daily transaction caps.

GCash and Maya deposits are credited to your 31jili account instantly in most cases. Bank transfers typically take 15 minutes to 2 hours during banking hours, though some transfers may take up to one business day. If your deposit hasn't reflected after 2 hours, contact our support team with your transaction reference number and we'll sort it out right away.

31jili does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for InstaPay or PESONet transfers. We recommend checking with your payment provider before depositing. All amounts credited to your 31jili account reflect the full amount received after any third-party fees.

Withdrawals

Log in to your 31jili account and navigate to the Withdraw section in your account dashboard. Select your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Make sure your account is fully KYC-verified before submitting a withdrawal — unverified accounts cannot process payouts.

Processing times vary by method:
  • GCash / Maya: Typically 15–30 minutes after approval
  • Bank Transfer (InstaPay): Usually within 1–3 hours during banking hours
  • Bank Transfer (PESONet): 1–3 business days
Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. First-time withdrawals may take a bit longer due to additional security checks.

The minimum withdrawal amount at 31jili is ₱200. There is no maximum withdrawal limit per transaction, though very large withdrawals may be subject to additional verification steps as part of our anti-money laundering (AML) compliance procedures. This is standard practice for all PAGCOR-regulated platforms.

Common reasons for withdrawal rejection include:
  • Your account KYC verification is incomplete or documents are pending review;
  • The withdrawal amount exceeds your available withdrawable balance;
  • Active wagering requirements on a bonus are not yet fulfilled;
  • The payment details you entered do not match your registered account information;
  • A security flag was triggered on your account requiring additional verification.
If your withdrawal was rejected, you will receive a notification with the reason. Contact our 24/7 support team via live chat for help resolving the issue quickly.

Games

31jili offers a wide and growing library of games for every type of player:
  • Slots: Hundreds of online slot titles with various themes, paylines, and jackpot sizes;
  • Bingo: Classic and modern bingo variants popular with Filipino players;
  • Vivo Live: Live dealer games streamed in real time — baccarat, roulette, blackjack, and more;
  • Swimming: Unique swimming-themed arcade and prediction games;
  • 31jili Casino: The full live casino lobby with tables for every budget.
New games are added regularly, so there's always something fresh to try.

Yes. All games on the 31jili platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our slot and RNG table games are provided by reputable game studios whose RNG systems are independently audited. Live dealer games are streamed from professional studios with real cards, real wheels, and real dealers — no computer-generated outcomes involved. The house edge for each game is disclosed in the game's information panel.

Absolutely. The 31jili platform is fully optimized for mobile browsers on both Android and iOS devices. You can play all games — slots, bingo, live casino, and more — directly from your mobile browser without needing to download a separate app. For the best experience, use an updated version of Chrome or Safari and make sure you have a stable internet connection, especially for live dealer games.

Bonuses & Promotions

31jili offers a generous welcome bonus for new Filipino players upon their first deposit. The exact bonus amount and structure may vary depending on current promotions — check the Promotions section of your account after registering for the latest offer. All bonuses come with wagering requirements that must be met before winnings can be withdrawn. Read the full bonus terms carefully before claiming any offer.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently toward wagering — slots typically contribute 100%, while table games may contribute less. Always check the specific terms of each bonus offer.

Yes. If you prefer to play without bonuses — for example, to avoid wagering requirements on your withdrawals — you can opt out of bonus offers in your account settings or by contacting our support team. Once you opt out, future deposits will not automatically trigger bonus credits. This is also a responsible gaming option for players who want to keep their gaming activity straightforward and unrestricted.

Responsible Gaming

Log in to your 31jili account and go to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. You can lower your limit at any time, but increases require a 24-hour cooling-off period to prevent impulsive decisions. We strongly encourage all players to set limits that reflect their personal entertainment budget. For more details, visit our Responsible Gaming page.

Self-exclusion is a tool that allows you to voluntarily close your 31jili account for a set period — a minimum of six (6) months — or permanently. During self-exclusion, you cannot log in, deposit, or place bets. Your remaining balance will be returned to your registered GCash or bank account, and you will be removed from all marketing communications. To activate self-exclusion, contact our support team via live chat or email. The request is processed within 24 hours and cannot be reversed before the exclusion period ends. Gambling is addictive. Know when to stop.

If you or someone you know is struggling with gambling, help is available. You can reach out to:
  • PAGCOR Responsible Gaming Hotline — available through the PAGCOR website for Filipino players;
  • National Center for Mental Health (NCMH) — crisis hotline: 1553 (available 24/7);
  • In Touch Community Services — mental health support for Filipinos.
31jili also has a dedicated responsible gaming team. Contact us anytime and we will help you access the right tools and resources. Visit our Responsible Gaming page for the full list of tools available to you.

Security & Privacy

Yes. 31jili uses SSL (Secure Socket Layer) encryption across the entire platform to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and is never sold or shared with unauthorized third parties. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how we handle your data, read our Privacy Policy.

Here are some best practices to keep your 31jili account secure:
  • Use a strong, unique password that you don't use on other sites;
  • Enable two-factor authentication (2FA) in your account security settings;
  • Never share your login credentials with anyone — 31jili staff will never ask for your password;
  • Always log out after playing, especially on shared or public devices;
  • Be cautious of phishing attempts — only access 31jili through the official website.
If you suspect unauthorized access to your account, change your password immediately and contact our support team.

Still Need Help?

Our Filipino-speaking support team is available 24/7 to answer any question not covered here.

Chat With Support

Email us at:

[email protected]

Gambling is addictive.

Know when to stop. 21+ only. Play responsibly at 31jili.

Why Players Trust 31jili

From fast GCash payouts to round-the-clock support, here's what sets 31jili apart for Filipino players.

Instant GCash Payouts

Withdraw your winnings to GCash or Maya in as little as 15 minutes. No long waits, no unnecessary delays — just fast, reliable payouts.

PAGCOR Regulated

31jili operates within the PAGCOR regulatory framework, giving Filipino players the confidence that the platform meets Philippine gaming standards.

24/7 Filipino Support

Our support team understands Filipino players. Get help in English any time of day or night via live chat — no bots, real people.

Mobile-First Platform

Play all 31jili games on your Android or iOS device without downloading anything. The platform is fully optimized for mobile browsers.

Hundreds of Games

Slots, bingo, live dealer tables, Vivo Live, swimming games — 31jili has something for every type of player, with new titles added regularly.

Responsible Gaming Tools

Deposit limits, session timers, cooling-off periods, and self-exclusion — 31jili gives you full control over your gaming activity.

Ready to Play at 31jili?

Join thousands of Filipino players already enjoying slots, bingo, live casino, and more at 31jili. Registration takes less than two minutes — and your first deposit could be in your account before you finish your coffee.

Create Your Account Explore Games

21+ only. Gambling is addictive. Know when to stop. Play responsibly.