Responsible Gaming at 31jili

Under PAGCOR regulations and Philippine law, online casino gambling is strictly restricted to individuals who are 21 years of age or older. This is not just a platform rule — it is a legal requirement that 31jili takes very seriously.

Every new 31jili account undergoes age verification as part of the KYC (Know Your Customer) process. Players are required to submit a valid government-issued photo ID — such as a PhilSys ID, passport, driver's license, UMID, or voter's ID — before they can make deposits or withdraw winnings. Accounts where age cannot be verified will be suspended immediately.

If you are a parent or guardian and suspect that a minor has accessed the 31jili platform, please contact our support team right away. We will investigate and take immediate action, including account suspension and return of any funds deposited by the minor.

We also encourage parents to use parental control software on shared devices to prevent underage access to online gambling platforms. Protecting young Filipinos from gambling harm starts at home — and 31jili is here to support that effort.

What Is Responsible Gaming?

Responsible gaming means enjoying casino games — slots, bingo, live tables, and more — as a form of entertainment, while staying in full control of how much time and money you spend. At 31jili, we want every player from Manila to Mindanao to have a positive experience on our platform.

Gambling becomes a problem when it stops being fun and starts affecting your finances, relationships, work, or mental health. The good news is that problem gambling is recognizable, manageable, and treatable — especially when caught early.

31jili's responsible gaming program is built around three core principles:

• Prevention — giving players the tools to set limits before problems arise;
• Detection — monitoring for signs of harmful gambling patterns;
• Support — connecting players who need help with appropriate resources.

Warning Signs of Problem Gambling

It can be hard to recognize when gambling has crossed the line from entertainment to a problem — especially when you're in the middle of it. Here are some honest questions to ask yourself:

If you answered "yes" to two or more of these questions, it may be time to take a break and seek support. 31jili's responsible gaming tools are available to you right now — no judgment, no questions asked.

31jili Responsible Gaming Tools

31jili provides a comprehensive suite of responsible gaming tools that every registered player can access directly from their account settings. These tools are designed to help you stay in control — whether you just want to set a budget or need a complete break from gambling.

Deposit Limits

Set a daily, weekly, or monthly deposit limit on your 31jili account. Once your limit is reached, no further deposits will be accepted until the limit period resets. You can lower your limit at any time — increases take effect after a 24-hour cooling-off period to prevent impulsive decisions.

Session Time Limits

Set a maximum session duration for your gaming sessions. When your time limit is reached, 31jili will display a reminder and, if you choose, automatically log you out. This helps prevent the "time blindness" that can occur during extended gaming sessions.

Reality Checks

Enable periodic reality check notifications that appear during your gaming session. These reminders show you how long you've been playing and how much you've wagered — keeping you grounded and aware of your activity.

Cooling-Off Period

Take a short break from gambling by activating a cooling-off period of 24 hours, 7 days, or 30 days. During this period, you will not be able to log in to your 31jili account or place any bets. This is ideal if you feel you need a temporary pause.

Self-Exclusion

If you feel that gambling is seriously affecting your life, 31jili offers a self-exclusion option that closes your account for a minimum of six (6) months or permanently. During self-exclusion:

• Your account is immediately suspended and you cannot log in;
• All pending bonuses and promotional offers are forfeited;
• Your remaining balance will be returned to your registered GCash or bank account;
• You will be removed from all 31jili marketing communications;
• Self-exclusion cannot be reversed before the minimum period expires.

To activate self-exclusion, contact 31jili customer support via live chat or email. Our team will process your request within 24 hours.

Tips for Safe and Enjoyable Gaming

Whether you're a casual player who enjoys a few rounds of bingo on weekends or a regular at the 31jili live casino tables, these practical tips will help you keep gaming fun:

• Set a budget before you play — decide how much you can afford to lose and stick to it. Never gamble with money meant for rent, food, or bills.
• Treat losses as the cost of entertainment — just like a movie ticket or a night out, gambling costs money. Don't expect to profit.
• Never chase losses — if you've hit your budget for the day, stop. Chasing losses almost always makes things worse.
• Take regular breaks — step away from the screen every hour. Grab a snack, stretch, or chat with family.
• Don't gamble when emotional — avoid playing when you're stressed, sad, angry, or under the influence of alcohol. Emotions cloud judgment.
• Balance gambling with other activities — gaming should be one of many hobbies, not your only source of excitement or social interaction.
• Keep gambling private from minors — never play in front of children or allow them to watch. Gambling should not be normalized for those under 21.